Refund policy

Return Policy We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible, your item must be unused, in the same condition that you received it, with all pieces included, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@trinityblocks.com. If your return is approved, we will provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs For standard returns (including a change of mind), the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and emailing us the tracking number once the package has shipped.

If your item arrived damaged, defective, or incorrect, please reach out to us first so we can evaluate the issue and advise on the next steps. In many of these cases, a return will not be necessary.

Damages and Issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We may ask for a photo of the item and its packaging to help us quickly evaluate the situation. Once reviewed, we will make it right by issuing a replacement or a refund. As noted above, damaged or incorrect items typically do not need to be sent back.

Exchanges The fastest way to ensure you get the item you want is to return the product you currently have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds We will notify you once we have received and inspected your return. If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that original shipping charges (if applicable) are non-refundable. If more than 15 business days have passed since your return was approved, please contact us at info@trinityblocks.com.